--- title: Managed & Co-Managed IT Services | IT Raven description: Get off the break/fix treadmill. Predictable, security-first managed IT that extends your team. Start with a free IT and security evaluation. image: https://itraven.net/hubfs/itraven-site/2026-10/solution-managed-it-night-1200x630.webp --- [![IT Raven](https://itraven.net/hs-fs/hubfs/itraven-site/brand2/itraven-lockup-inverse-2x.png?width=180&height=36&name=itraven-lockup-inverse-2x.png)](https://itraven.net/?hsLang=en) ![menu](https://f.hubspotusercontent40.net/hubfs/7479797/menu.png) ![close\_24px](https://7479797.fs1.hubspotusercontent-na1.net/hubfs/7479797/close_24px.svg) - [Home](https://itraven.net) - [Solutions](https://itraven.net/solutions) Show submenu for Solutions - Secure & Govern Show submenu for Secure & Govern - [Cybersecurity](https://itraven.net/solutions/cybersecurity) - [Compliance & Risk](https://itraven.net/solutions/compliance-risk) - [Data Governance](https://itraven.net/solutions/data-governance-kg) - [Physical Security](https://itraven.net/solutions/physical-security) - Connect & Communicate Show submenu for Connect & Communicate - [Connectivity](https://itraven.net/solutions/connectivity-wan) - [SASE / SD-WAN](https://itraven.net/solutions/sase-sdwan) - [UCaaS & Voice](https://itraven.net/solutions/ucaas-voice) - [Contact Center](https://itraven.net/solutions/ccaas) - [Mobility](https://itraven.net/solutions/mobility) - Cloud & Infrastructure Show submenu for Cloud & Infrastructure - [Cloud & IaaS](https://itraven.net/solutions/cloud-iaas) - [Data Center](https://itraven.net/solutions/datacenter-colo) - [Backup & DR](https://itraven.net/solutions/backup-dr) - [Managed IT](https://itraven.net/solutions/managed-it) - [Integration (iPaaS)](https://itraven.net/solutions/ipaas) - Grow & Specialize Show submenu for Grow & Specialize - [CX & AI](https://itraven.net/solutions/cx-ai) - [Legal AI](https://itraven.net/solutions/legal-ai) - [Workforce Training](https://itraven.net/solutions/workforce-training) - [Demand Gen](https://itraven.net/solutions/demand-gen) - [Public Sector](https://itraven.net/solutions/public-sector) - [All Solutions →](https://itraven.net/solutions) - [Assessments](https://itraven.net/assessments) - [Store](https://store.itraven.net/) - [Industries](https://itraven.net/industries) - [Trust](https://itraven.net/trust-center) - [About](https://itraven.net/about-us) - [Contact](https://itraven.net/contact-us) - [Blog](https://itraven.net/blogs) - [Home](https://itraven.net) - [Solutions](https://itraven.net/solutions) Show submenu for Solutions - Secure & Govern Show submenu for Secure & Govern - [Cybersecurity](https://itraven.net/solutions/cybersecurity) - [Compliance & Risk](https://itraven.net/solutions/compliance-risk) - [Data Governance](https://itraven.net/solutions/data-governance-kg) - [Physical Security](https://itraven.net/solutions/physical-security) - Connect & Communicate Show submenu for Connect & Communicate - [Connectivity](https://itraven.net/solutions/connectivity-wan) - [SASE / SD-WAN](https://itraven.net/solutions/sase-sdwan) - [UCaaS & Voice](https://itraven.net/solutions/ucaas-voice) - [Contact Center](https://itraven.net/solutions/ccaas) - [Mobility](https://itraven.net/solutions/mobility) - Cloud & Infrastructure Show submenu for Cloud & Infrastructure - [Cloud & IaaS](https://itraven.net/solutions/cloud-iaas) - [Data Center](https://itraven.net/solutions/datacenter-colo) - [Backup & DR](https://itraven.net/solutions/backup-dr) - [Managed IT](https://itraven.net/solutions/managed-it) - [Integration (iPaaS)](https://itraven.net/solutions/ipaas) - Grow & Specialize Show submenu for Grow & Specialize - [CX & AI](https://itraven.net/solutions/cx-ai) - [Legal AI](https://itraven.net/solutions/legal-ai) - [Workforce Training](https://itraven.net/solutions/workforce-training) - [Demand Gen](https://itraven.net/solutions/demand-gen) - [Public Sector](https://itraven.net/solutions/public-sector) - [All Solutions →](https://itraven.net/solutions) - [Assessments](https://itraven.net/assessments) - [Store](https://store.itraven.net/) - [Industries](https://itraven.net/industries) - [Trust](https://itraven.net/trust-center) - [About](https://itraven.net/about-us) - [Contact](https://itraven.net/contact-us) - [Blog](https://itraven.net/blogs) [GET STARTED](https://itraven.net/contact-us?hsLang=en) ![](https://itraven.net/hubfs/itraven-site/2026-10/solution-managed-it-night-1600x900.webp) Managed & Co-Managed IT # Stuck in the break/fix cycle? Get predictable, security-first managed IT. Trade unpredictable break/fix invoices and after-hours downtime for one accountable plan with a known monthly cost, 24/7 monitoring, and security built in. Fully managed when you have no internal IT, or co-managed to extend the team you already have. [Get your free IT and security evaluation](https://itraven.net/assessments?hsLang=en)[Book a 15-minute call](https://meetings.hubspot.com/john-grazioli/round-robin-discovery-call-scheduler) 500+ partner networkFortune 1000 experienceVendor-neutralSecurity-first The problem ## Break/fix isn't a strategy. It's a series of surprise invoices. When something breaks, you pay to fix it, the cost is never the same twice, and the downtime hits daily operations before help even shows up. Either you have no mature internal IT and you're juggling software vendors, hardware suppliers, and Microsoft 365 with no one owning the whole stack, or you have a capable internal team that's simply buried and can't hire fast enough. And if a server died or your files got encrypted tomorrow, you're not actually sure you could restore, because backups exist but nobody tests the restore. - Emergency response time improves from 4-6 hours on an unmanaged plan to 30 minutes or less on the top managed tier; technician scheduling improves from 3-4 days to same-day.Competitive MSP rate-card comparison (2024) - 1.5xAfter-hours work billed at 1.5x the applicable rate and holidays at 2x on hourly/break-fix plans, a cost that disappears once project and consulting hours are included in a managed tier.Competitive MSP rate-card comparison (2024) - 35%Reduced IT support costs by 35% after transitioning from a previous provider.Provider capabilities brief (vendor result; not IT Raven's) How we solve it ## One accountable plan, scoped to what you actually need We start by understanding your environment, then build the right level of coverage around it: application, network, security, server, or help-desk. Fully managed or co-managed, security-first, and vendor-neutral, so you get one owner without losing optionality. 1. ### A predictable monthly floor, not surprise bills We move you off the break/fix treadmill onto a managed model with a known monthly cost. Unpredictable spikes and after-hours surcharges become a flat line item, so downtime and surprise invoices stop driving the business. 2. ### Read-only audit before we change anything Every engagement starts with a fixed-scope, time-boxed, read-only assessment and a written findings report. No environment changes during the audit, billed not-to-exceed the agreed hours, so you see exactly what you're inheriting before you commit. 3. ### Security led, not bolted on 24/7 monitoring, standardized patching and endpoint hardening, managed detection and response, inbox and email threat detection, and security-awareness training with phishing simulation are baked into the plan, not sold as afterthoughts. 4. ### We test the restore, not just the backup Most backups fail because nobody tests the restore. We run scheduled restoration testing plus offsite and VM recovery, so a server crash or ransomware event is a recoverable event, not a business-ending one. 5. ### Single accountable vendor liaison We own Microsoft 365 administration, user add and remove, hardware and software coordination, and firewall monitoring, so you stop getting bounced between suppliers and have one owner for the whole stack. 6. ### Vendor-neutral, best-fit, fully measured We broker the right mix of tools and infrastructure for your risk profile and budget rather than forcing one stack: your cloud, your carrier, your call. It runs as a metric-driven, ITIL-aligned model with quarterly strategic reviews and a clear path to HIPAA, PCI-DSS, SOC 2, and NIST. What you get ## Outcomes you can hold us to. - A known monthly cost in place of unpredictable break/fix and after-hours invoices - Same-day or sub-hour response instead of waiting days for a technician - 24/7 proactive monitoring with standardized patching and endpoint hardening - Backups that are actually tested, with offsite and VM recovery you can rely on - A security baseline with MDR, email threat detection, and phishing-simulation training built in - One accountable owner for Microsoft 365, vendors, hardware, and the whole stack - A documented path to HIPAA, PCI-DSS, SOC 2, and NIST with quarterly strategic reviews ### What this looks like across the industry - A company moves off an underperforming prior provider; an IT-maturity assessment surfaces inefficiencies, and within the engagement support costs drop around 35% while service-level satisfaction climbs from 2 to 4.8 out of 5. - A small business on hourly, after-hours-surcharge billing moves to a flat per-user managed plan, trading unpredictable invoices for predictable cost and faster SLAs as emergency response drops from 4-6 hours to under an hour. - A client gets a two-day network, security, and Microsoft 365 audit with a written findings report, no changes made, billed not-to-exceed, before committing to managed services. - A client adopts the full security bundle at once: endpoint security plus MDR, cloud-to-cloud backup, inbox detection and response, and company-wide phishing-simulation training, closing multiple gaps under one monthly line item. - A client outgrows basic monitoring and steps up to a tier adding firewall monitoring, backup-restoration testing, and offsite server and VM recovery as risk and headcount grow. Outcome patterns from across the industry: the shape of results vendor-neutral delivery produces. Questions, answered ## Frequently asked Key facts - Managed IT replaces unpredictable break/fix billing with a known monthly cost, 24/7 monitoring, and a single accountable owner for the whole stack. - Co-managed IT extends an existing internal team by taking on after-hours monitoring, patching, and tier-one help desk, rather than replacing the team. - Most backups fail because nobody tests the restore; tested restoration plus offsite and VM recovery makes ransomware a recoverable event. - On hourly break/fix plans, after-hours work is billed at 1.5x the rate and holidays at 2x, costs that disappear inside a managed tier. - A read-only IT assessment audits the environment and delivers a written findings report with no changes made, billed not-to-exceed the agreed hours. We already have an internal IT team, why would we need an MSP? You don't need a rip-and-replace; you're a co-managed fit. We extend your team, taking after-hours monitoring, patching, and tier-one help desk off their plate so they can focus on projects that move the business. You keep ownership, and we add bench depth you can't hire fast enough. Doesn't managed IT cost more than just calling someone when something breaks? Break/fix only looks cheaper until the outage. Hourly plans bill after-hours at 1.5x and holidays at 2x, and emergency response can run 4-6 hours. A managed plan trades those spikes for a known monthly floor and same-day or sub-hour response. Most buyers find the line item is flat where break/fix was a series of surprise invoices. We don't want to be locked into one vendor's hardware, cloud, or carrier. Neither do we. We're vendor-neutral and broker the best fit for your risk profile and budget rather than forcing a single stack: your cloud, your carrier, your call. We manage the vendors and triage on your behalf, so you get one accountable owner without losing optionality. How do we know our backups actually work? Most don't, because nobody tests the restore. We test the restore, not just the backup, with scheduled restoration testing plus offsite and VM recovery, so a server crash or ransomware event is recoverable, not business-ending. That gap is one of the first things the assessment surfaces. We're not sure we need full managed IT, maybe just help desk? That's exactly what the assessment is for. We scope the level (application, network, security, server, or help-desk) to what you actually need, and you can start at an entry tier and scale coverage like firewall monitoring, DR, and server/VM recovery as you grow. No one signs blind. Switching providers sounds disruptive and risky. How do you handle the transition? We start read-only: a fixed-scope, time-boxed audit with a written findings report before we change anything. No environment changes during the assessment, billed not-to-exceed the agreed hours. You see exactly what you're inheriting before you commit, and the transition runs through a documented, phased handover. ## See your real IT and security posture before you commit to anything Start with a fixed-scope, read-only evaluation of your environment and a written findings report. No changes to your systems, no obligation, no surprises: just a clear picture of what you're working with and where the gaps are. [Get your free IT and security evaluation](https://itraven.net/assessments?hsLang=en)[Book a 15-minute call](https://meetings.hubspot.com/john-grazioli/round-robin-discovery-call-scheduler) [Compare suppliers for this in the IT Raven Store →](https://store.itraven.net/services/managed-it/) IT Raven ## Ask for your free IT and security evaluation Updated October 7, 2026. Written by Bert Frichot. [![IT Raven](https://itraven.net/hubfs/itraven-site/brand2/itraven-lockup-inverse-2x.png)](https://itraven.net/?hsLang=en) IT Raven LLC is a security-first, vendor-neutral IT partner. We plan and run networks, cloud, voice and security for mid-market companies, sourced through a 500+ partner network. [IT Raven on LinkedIn](https://www.linkedin.com/company/it-raven) [IT Raven on Facebook](https://www.facebook.com/profile.php?id=61595243603919) [IT Raven on Instagram](https://www.instagram.com/itravenllc/) [IT Raven on X](https://x.com/itravenllc) [IT Raven on YouTube](https://www.youtube.com/@itravenllc) ### Quick Links - [About](https://itraven.net/about-us) - [Solutions](https://itraven.net/solutions) - [Contact](https://itraven.net/contact-us) - [Blog](https://itraven.net/blogs) ###### Get In Touch ![contact](https://itraven.net/hubfs/raw_assets/public/@marketplace/MakeWebBetter/Academia/images/icons/phone-blue.svg) (620) 487-2836 ![Envelope](https://itraven.net/hubfs/raw_assets/public/@marketplace/MakeWebBetter/Academia/images/icons/envelope-blue.svg) info@itraven.net ![map](https://itraven.net/hubfs/raw_assets/public/@marketplace/MakeWebBetter/Academia/images/icons/location-blue.svg) Baltimore, MD (East) ![map](https://itraven.net/hubfs/raw_assets/public/@marketplace/MakeWebBetter/Academia/images/icons/location-blue.svg) Oklahoma City, OK (West) Copyright © 2026 IT Raven LLC. All rights reserved. [Privacy Policy |](https://itraven.net/privacy-policy?hsLang=en) [Terms and Conditions](https://itraven.net/terms-condition?hsLang=en) ```json { "@context" : "https://schema.org", "@id" : "https://itraven.net/#org", "@type" : "Organization", "areaServed" : [ "Maryland", "Oklahoma" ], "contactPoint" : { "@type" : "ContactPoint", "contactType" : "sales", "email" : "info@itraven.net", "telephone" : "+1-620-487-2836" }, "description" : "Security-first, vendor-neutral managed IT provider.", "logo" : "https://itraven.net/hubfs/itraven-site/brand2/itraven-lockup-2x.png", "name" : "IT Raven", "sameAs" : [ "https://www.linkedin.com/company/it-raven", "https://www.youtube.com/@itravenllc", "https://x.com/itravenllc", "https://www.facebook.com/profile.php?id=61595243603919", "https://www.instagram.com/itravenllc/" ], "url" : "https://itraven.net" } ``` ```json { "@context" : "https://schema.org", "@type" : "Service", "areaServed" : "US", "author" : { "@type" : "Person", "jobTitle" : "Partner and CTO", "name" : "Bert Frichot", "worksFor" : { "@id" : "https://itraven.net/#org" } }, "dateModified" : "2026-10-07", "datePublished" : "2026-06-04", "description" : "Get off the break/fix treadmill. Predictable, security-first managed IT that extends your team. Start with a free IT and security evaluation.", "name" : "Managed & Co-Managed IT", "provider" : { "@id" : "https://itraven.net/#org" }, "serviceType" : "Managed & Co-Managed IT" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://itraven.net/solutions/managed-it#webpage", "@type" : "WebPage", "about" : { "@id" : "https://itraven.net/#org" }, "author" : { "@type" : "Person", "jobTitle" : "Partner and CTO", "name" : "Bert Frichot", "worksFor" : { "@id" : "https://itraven.net/#org" } }, "dateModified" : "2026-10-07", "datePublished" : "2026-06-04", "name" : "Managed & Co-Managed IT Services | IT Raven", "url" : "https://itraven.net/solutions/managed-it" } ``` ```json { "@context" : "https://schema.org", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://itraven.net/", "name" : "Home", "position" : 1 }, { "@type" : "ListItem", "item" : "https://itraven.net/solutions", "name" : "Solutions", "position" : 2 }, { "@type" : "ListItem", "item" : "https://itraven.net/solutions/managed-it", "name" : "Managed & Co-Managed IT", "position" : 3 } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "You don't need a rip-and-replace; you're a co-managed fit. We extend your team, taking after-hours monitoring, patching, and tier-one help desk off their plate so they can focus on projects that move the business. You keep ownership, and we add bench depth you can't hire fast enough." }, "name" : "We already have an internal IT team, why would we need an MSP?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Break/fix only looks cheaper until the outage. Hourly plans bill after-hours at 1.5x and holidays at 2x, and emergency response can run 4-6 hours. A managed plan trades those spikes for a known monthly floor and same-day or sub-hour response. Most buyers find the line item is flat where break/fix was a series of surprise invoices." }, "name" : "Doesn't managed IT cost more than just calling someone when something breaks?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Neither do we. We're vendor-neutral and broker the best fit for your risk profile and budget rather than forcing a single stack: your cloud, your carrier, your call. We manage the vendors and triage on your behalf, so you get one accountable owner without losing optionality." }, "name" : "We don't want to be locked into one vendor's hardware, cloud, or carrier." }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Most don't, because nobody tests the restore. We test the restore, not just the backup, with scheduled restoration testing plus offsite and VM recovery, so a server crash or ransomware event is recoverable, not business-ending. That gap is one of the first things the assessment surfaces." }, "name" : "How do we know our backups actually work?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "That's exactly what the assessment is for. We scope the level (application, network, security, server, or help-desk) to what you actually need, and you can start at an entry tier and scale coverage like firewall monitoring, DR, and server/VM recovery as you grow. No one signs blind." }, "name" : "We're not sure we need full managed IT, maybe just help desk?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "We start read-only: a fixed-scope, time-boxed audit with a written findings report before we change anything. No environment changes during the assessment, billed not-to-exceed the agreed hours. You see exactly what you're inheriting before you commit, and the transition runs through a documented, phased handover." }, "name" : "Switching providers sounds disruptive and risky. How do you handle the transition?" } ] } ```